How it all works
We Understand
We understand everyone is different and when you contact us, we make sure we take the time to arrange a free friendly no obligation consultation with a local representative. No long-distance telephone call with someone working far away in London or filling in online assessment forms. We think such an important matter of a loved one demands we should give this process enough time to ensure we make it right for you. To do this it requires a personal touch and a face to face discussion. At this friendly face to face meeting we will ask some important questions about your current situation, find out what you need and what will make life more pleasant for you or your loved one.
Quality & Safety
Quality and safety is priority so our next stage is to meet our Care Manager who conducts a thorough and in-depth care assessment and home risk assessment.
We then select the right person based on care, personality and lifestyle from a large pool of our carers.
We are there to make the introductions and our Live-in Carer lives in the home up to 12 weeks, though the average stay is about 6-8 weeks before we conduct a changeover to another carefully selected Live-in Carer for a shorter stay until the primary Live-in Carer returns after their rest.
No Disruption
This extended duration of stay means no constant changing of faces and disruption, more importantly a great bond can develop between Live-in Carer and client. Other companies may change Live-in Carers every week, maybe two weeks. Our continuity of care is key to a happy, contented relationship with the clients in our care.
The more effort put in at the beginning the better the outcome. We do not take any short cuts ensuring our service will lead to happy satisfied clients.
What our clients say?
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