Background and Personal History
Older individuals often bring with them a wealth of unique experiences. For example, Ann, a retired nursing manager, trained at Addenbrooke’s Hospital and later worked in diverse roles within the NHS, including managing a Coronary Care Unit. Her career also took her to Athens and Paris during the 1960s, reflecting her broader experiences both in the UK and abroad.
Recognising the Need for Additional Support
Following the death of her husband, Ann began to struggle with mobility and independence. Initial solutions included daytime care visits and family members staying overnight. However, it soon became clear that ongoing, round-the-clock care was necessary to ensure her safety and wellbeing.
Seeking Care and Support
The process of finding the right support involved reaching out to various care providers. Response times and quality varied, making it challenging to find suitable options.
Discovering Promedica24
When contacted, Gary at Promedica24 replied quickly and professionally. They provided comprehensive answers to questions and sent detailed literature about their services.
Reasons for Choosing Promedica24 and Live-In Care
Ann’s previous experiences included various care companies and stays in care homes, shaping her preference for care at home. Promedica24 stood out for their managed service model, which includes recruiting and supervising carers, and for offering competitive pricing.
Daily Support from Live-In Carers
Live-in carers from Promedica24 assist Ann every day with companionship, personal care, meal preparation, and mobility support. They also provide transportation services using a wheelchair-accessible vehicle. Ann enjoys her trips out across the country lanes in North Lancashire
Benefits of Live-In Care
Having a live-in carer helps to alleviate concerns about Ann being alone, especially at night, and allows her to remain in her own home. Compared to previous care arrangements, Promedica24 handles ongoing training and supervision more effectively, which Ann appreciates. She prefers this arrangement over institutional care.
Promedica24’s Staff and Matching Process
The staff managed by Care Manager Katrina at Promedica24 have been responsive in suggesting carers and providing alternatives when required. Any mismatches have been resolved through feedback and changes to the assigned carer.
Impact on Family
Full-time care means that family members can return to their own routines, visiting Ann without worrying about emergencies. The family values the reassurance that Ann is living independently with continuous support and that any issues are addressed promptly.
Companionship and Relationship with Carers
Ann has generally formed positive relationships with her carers and has developed a close bond with Iwona, who supported her through illness and recovery. This consistency has provided Ann and her family with a sense of security and comfort.
Ongoing Management and Support
Promedica24 has demonstrated flexibility during Ann’s hospital stays and rehabilitation, maintaining care arrangements and adapting to evolving needs.
Continuity of Care
Longer placements with the same carer have reduced the anxiety that can come with frequent personnel changes and have supported the continuity of Ann’s care and routines.
Advice for Other Families
Families considering live-in care should reach out to Promedica24 to discuss their needs and available services. The arrangement has enabled Ann to remain at home, receiving care that is tailored to her preferences and requirements.
If you would like to find out more about live-in care feel free to contact me –
