Regulated vs Unregulated Live-in Care

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Covid-19 has shown just how viable live-in care is as an alternative to a residential care home.

This has seen more care providers come to the market to provide live-in care services. At first glance this may seem like a good thing as it will give you more options, however it’s important to be cautious as a number of these providers are not regulated by the Care Quality Commission (CQC).

CQC are the independent regulator of health and adult social care in England who make sure health and social care services provide people with safe, effective, compassionate, high-quality care.

There are some vast differences between the level of care an unregulated provider can offer versus a regulated live-in care provider.

The associated problem with this is that some unregulated live-in care providers mislead families and claim they can offer more than they can. And worse, they may be providing some aspects of care that they’re not qualified to do.

Non-Regulated introductory agencies operate in the market. They will introduce you to a carer, take a fee, and then leave you to your own devices rather than managing the ongoing relationship and quality of care.

In this article we’re going to look at the differences between regulated and unregulated carers, look at introductory agencies, and tell you all you need to know to make sure you get the care that you or your loved one needs, now and in the future, which is safe and meets a high standard where quality & compliance is concerned.

The differences between regulated and unregulated care providers

Regulated carers can provide more complex care to clients, that’s the major difference.

You can also expect the following from regulated livein care providers that you won’t get from unregulated providers:

  • A full assessment of care needs
  • Creation of care plans that are left with the client and adapted to reflect a client’s changing needs.
  • Carers that are person centred. This means that these carers are trained to put the person needing support at the centre of their care.
  • Interaction and joined up working with other healthcare professionals resulting in positive outcomes for clients.
  • Regularly audited care to add an extra layer of quality supervision visits (spot checks) and to make adjustments where and when necessary.
  • Face-to-face supervision when carers changeover

With unregulated providers you, the family, must manage a great deal more including and most importantly, the quality of care.

In terms of individual aspects of care, because of the assurance that it is safe, CQC want only regulated providers to carry out personal care and treatment, such as bathing, continence care, dressing and medical care.

As you can see, the differences are stark. You must do your due diligence when deciding on your live-in care provider to make sure they are able to, and allowed to, provide the care that you or a loved one needs.

Promoting independence, quality assurance, compliance, and safety are at the heart of live-in care and quite simply this is what you will get with a regulated care provider. If you use an unregulated carer there will be more risks and unfortunately more problems down the line due to the fact you have no recourse to the company who introduced, you to the carer.

How to make sure you choose a regulated live-in care provider

The Care Quality Commission (CQC) regulates livein care providers, so you need to ask your provider of choice for proof that they are regulated. To check, ask to see a copy of their latest CQC report. A regulated provider should be happy to show you this.

Alternatively check the CQC website

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